Posts Tagged ‘Transformation’

00614 Transformational Triggers

October 8, 2010

My annual one month crunch of model airplane building-flying-competing at the Nationals in Muncie, IN is now behind me. I am settling back into a more “normal” routine. The challenge for 2010-2011 school year is upon us. The question is whether our associations with their advocacy will have any effect on transforming Arizona K-12 education. History has the answer, but to a different question – one of turning points leaping out of the blue. For example:

Forty years ago Yosef Mendelevich, a Soviet Jew, tried to hijack a plane in Leningrad to fly to Sweden, and then on to Israel. He was arrested with a number others by the KGB. The heavy handed trial cause a global protest and back lash against the Soviets. As a direct result, hundreds of thousands of Jews were allowed to emigrate over the next decade. A transformation in Soviet attitude toward human rights was triggered that resulted in the Berlin Wall falling and an empire collapsing.

A decade or two from now, an educational historian (yes, we have these folks at our universities) will do a study on what triggered the massive transformation of Arizona’s K-12 education into a 21st Century powerhouse. She will probably find one person that for her own reasons bucked the system and triggered the transformation. Instead of Yosef’s “unrequited longing for a homeland” her driving force will be “unrequited longing for equity to serve the learning needs of her child.”

The best we can do is keep plugging away. The tipping point may be soon or may have already happened. In a decade or two I hope to be reading the real story of what had triggered the turning point for Arizona.

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00322 DCI Legislation And National Ed TechPlan

March 22, 2010

There were a number of meetings last week to craft changes to HB2720, the Digital Curriculum Institute bill. The intent of these changes is to make this legislation more responsive to the needs of the entities who have to implement this bill, as well as the educators and providers whom it is intended to support. One recommended change is the name to Digital Content Office which would be housed in the Arizona Department of Education. Educators’ use of the term content is better aligned to the intent of the bill than the term curriculum. An office is a more flexible organizational structure for initiation of the effort than a formal institute.

There are other proposed changes that are being written into an amendment. I will copy you on this amendment when it is expected to be published within a week’s time. There are four weeks left to hear bills in the Senate. HB2720 is expected to be heard next week in Senate Education committee, March 31st 1:30 p.m.

A critical aspect of HB2720 is that its initial funding must come from other than Arizona government sources. A major potential source of support is the federal government. But for this support to be available the DCI (DCO?) should be aligned to the new National Educational Technology Plan (NETP). Although this type of institute is not specified in the plan, there are many aspects of the plan that would be strongly supported by a functioning DCI.

I combed through the 23 Goals and Recommendations and Grand Challenges in the NETP.

NETP Executive Summary 14pp: http://tinyurl.com/yeljk8a

I believe that these goals, recommendations and challenges guide the design, or need the support, of a Digital Content Center type of operation. I have extracted the following aspects:

“…Standards and learning objectives for all content areas…;”

“…Learning resources that use technology…;”

“…Capacity of educators and educational institutions to use technology to improve assessment materials and processes…;”

“…Provide access to the most effective teaching and learning resources, especially where they are not other wise available, and to provide more options for all learners at all levels.

“Leverage open education resources to promote innovation and creative opportunities for all learners… “

“…Development and use of interoperability standards of content…improve decision making at all levels.”

Grand challenges:

…Integrated system … access to learning experiences…;

…Integrated system for assessment…;

…An integrated approach for capturing, aggregating, mining and sharing content…data,…;

Bods well for national support of the DCO.

00315 Innovation: Fraught With Peril and Opportunity

March 15, 2010

Successful innovation has a sequence of phases:

1. Invention, early adoption, rapid acceptance by one market;

2. Expansion into multiple markets;

3. Legacy system transformation driven by outside disruptive innovations based on technology, societal and economic changes;

4. Dying or being absorbed into an emerging innovation.

Innovation is a highly unpredictable process. It is rife with unintended consequences and

1. Our system of education was invented by the Prussians in the early 1700’s to educate sons of the elite. It reached the U.S. market by the late 1880’s with the compulsory education movement.

2. The market served expanded from boys to boys and girls during the first half of the 1900’s and to minority populations and special education students in the last half of the 1900’s. The dominant mode of innovation has been market extensions through government mandates and significant increases in government funding. The result has been huge increases in student learning time, graduation rates and economic and societal benefits.

3. During the 1970’s and early 1980’s the legacy system invented by the Prussians had expanded to all available markets. But societal needs demanded a change to include quality with quantity. The emerging social need was for K-12 to educate college and career ready students for the 21st century. The demand curve had crossed over the supply curve and the scramble was on. Change was in the air.

Hope for rapid success has faded and we seem stuck in phase 3. Inside the system, grade inflation worked for awhile, but was then discredited. Outside advocacy communities came on strong with whole language, charter schools, school choice, essential skills, standards, school improvements, test score data to guide decision making and a host of others. Many are based on market-competitiveness models.

A recent book by an intellectual leader in this movement, Diane Ravitch is: “The Death and Life of the Great American School System: How testing and Choice are Undermining Education.” Dr. Ravitch wants to return to the traditional school structure. Why she is doing an about face on her 20 years of change efforts is explored in an Education Week  article, March 10, 2010 www.edweek.org .

Chester E. Finn Jr. of the Thomas Fordham Institute, a long time associate of Diane Ravitch, agrees with her depressing analysis of the data. But he espouses renewed efforts to destroy the old structure and replace it with the new.

With humility to their much greater depth of wisdom and knowledge, I believe both are wrong. Reverting to innovation Phase 2 or jumping over Phase 3 to Phase 4 makes little sense.

We have 20 years of data which show that a dozen piecemeal approaches do not work. Even added together, there has been scant increase in academic performance of K-12 education as a whole. There is a big difference between statistically significant improvement and significant improvement in effect factor.

We must reach the effect factor goal of at least one sigma (or letter grade) improvement across the board for all 60 million students for all courses and grade levels. We must increase the graduation rate to an effective 95% whether through formal or informal means of education. Graduating students must be prepared and eager to prosper in a world that requires life-span learning.

The 300 year old innovation of grouping teachers and students within the traditional organizational structure needs to make the transformation with a long strategic system design approach. Outside advocates have a huge role to play to support the transformative changes in school finance, human resources, technology based systems, curriculum, data and decision making. But the real innovation adopters within Phase 3 are our leaders and teachers currently within the education system. Together we can pull it off.

00308 National Educational Technolgy Plan

March 8, 2010

The 2010 National Educational Technology Plan from the U.S. Department of Education has just been released in draft form. A blue ribbon higher education committee had been working since last spring to develop the plan. They took input at the 2009 NECC meetings and solicited input from the education community. The Obama administration has set the goal of raising college completion rates to 60 percent by 2020. One of the means is to have a computing device in the hands of every K-12 student. The committee addressed this goal by focusing on five strategic areas: classroom learning, assessment, teaching, infrastructure, and productivity.

NETP Executive Summary 14pp: http://tinyurl.com/yeljk8a

NETP pdf 114pp: http://tinyurl.com/yzcvwr4

Note: I called US Dept. of Ed Publications, and this plan has not yet been published in printed form for public access.

Education Week article 1pp: http://tinyurl.com/ylgljkr

SRI International’s site for NETP including community comments: https://edtechfuture.org

My comments from last fall are in their “Statements” section, about half way down the slider’s bar, starting with:

Innovation funding

and ending 20 comments later with:

14. eLearning research community of practice portal.

Last fall I wrote a seven page blog on the NETP planning process. I expressed concerns about the lack grand challenges and forward looking innovation. But my main concern was on the process itself.

After reading through the 90 text pages of this draft plan, most of my foundational concerns are covered. Much more important this work has reached a depth of detail and intellectual focus not often seen in this type of work. Many plans are at 40,000 feet. They are chuck full of situational assessments, imperatives and wishful but unrealistic thinking. This draft plan lays a solid and comprehensive foundation for the immense effort that faces all of us. Gone are is the word reform. In its place is the word that applies to our turning point – transformation.

I recommend that each of you take two to three hours out of you busy schedule for a bit of life-span learning.  Read and ponder the paragraphs this National Educational Technology Plan. Think about the role you can play in pulling it off.

I like the fact that this is a draft plan. Effective plans for implementation must be flexible and continuously evolving. So let’s keep it in draft form with continuous additions and updates as we get busy in the field, making it happen.

00301 Digital Curriculum Institute

March 1, 2010

The heart of any education system is curriculum. Curriculum must contain and deliver what is to be learned, how it is to be learned, and assessments of the learning. Curriculum selection frames student capabilities at course entry and exit. It will define required skills, training and education of the teacher. Curriculum is specific to one or more settings – classroom, computer lab, shop, field, community, or home. Curriculum has direct costs for acquisition and installation. It also has a total cost of ownership that includes facilities, equipment and labor. The TCO is expected to include cost savings as the digital curriculum accelerates student learning.

There is rich knowledge of the books and supplementary materials supporting our legacy system of education. The pioneering work with digital curriculum over the past twenty-five years has penetrated to about 5% of student learning time-on-task. All 70,000 Arizona school leaders and teachers are familiar with digital curriculum, but few have a knowledge level equal to legacy curriculum. The question of how adequately to educate and train educators to acquire and use digital curriculum was raised in the early 1990’s. With many thousands of digital curriculum courses and supplementary materials scattered over 150 K-12 courses, the answer is challenging. The rapid evolution of the Internet, simulation graphics, voice and other technologies also complicates the question.

In the 2000’s, the results of one of Governor Hull’s planning teams defined the need to address digital curriculum. Then a Governor Napolitano task force came up with the concept of a unique Digital Curriculum Institute (DCI) to solve this dilemma. In 2004 eSATS worked developed the DCI design within the framework of their ten year system redesign to transform K-12 education from legacy to eLearning education. The DCI became part of the intellectual infrastructure required for the design to work. The other part is a system to educate and train eLearning savvy teachers. The DCI design is matured into alignment with the NAU teacher education system, ASU Advanced Learning Technology Institute and college of education, UofA Agricultural Extension Service, and Arizona Department of Education, host for the Arizona eLearning Task Force. The ASU-ADE internet portal based Integrated Data to Enhance Arizona Learning (IDEAL) is expected to play a role.

This institute will have a team of digital curriculum experts who will initially explore the offerings of entities that include K-12 digital curriculum information: Educational Resources Information Center (ERIC), Utah’s Recommended Instructional Material Searchable Database, Software and Information Association, Curriki, JES & CO, etc. A search and assessment protocol will be developed and tested. The first sustained operation will be to access provider offerings of promising and accessible digital curriculum. Providers include vendors, free ware developers, university and research institutes and schools. The delivery mode of their offerings will range from online to supplementary CD.

When the knowledge database is operational, the DCI will use an internet portal to provide decision support service for all Arizona schools who request. But time is short; we cannot wait years for this web-portal to catch on. Therefore an extension service – similar to the 100+ year old agricultural extension service administered by the UofA Ag department – will be developed and sent to the field. These transformation experts will be backed by the latest digital curriculum knowledge. Their task will be to develop decision and implementation support service relationships with Arizona’s 238 public school districts and 2000 schools of all types.

Led by the centralized font of wisdom and the change agents in the field, Arizona will have the intellectual infrastructure in place. As the financial woes of the State subside, Arizona K12 education will then be able to make rapid progress on its transformation from 5% to 10% to 20% to 50% eLearning supported education.

00222 Numbers and Digital Curricullum

February 22, 2010

Four numbers define the current magnitude of Arizona K12 Education.

240      2000        60,000       1.2 million.

The focus of our K12 transformation is Arizona’s 60,000 teachers and 1.2 million students. Their work plays out in 2000 schools supported by the resources and decisions of 240 school district and charter school leaders.

Our future is based on how we spend $110 billion, the total cost of K12 education over the next ten years. This means we do have options, even though we remain at 50th position for spending per student.

The 21st Century is happening, and it is critical that we transformation our existing legacy means and methods to meet its challenges. The only path at assures both efficiency and effectiveness is eLearning.

eLearning focuses on the interrelationship of the student and the teacher within the curriculum. eLearning requires transformation to digital curriculum. It is the gating factor which then defines the needed teacher professional development, education and training along with the broadband and computing systems.

Over the past decades thousands of digital curriculum products and services have emerged and fallen by the wayside. Many have been continuously improve to serve the teacher and student. There is a wide range of sources, both internally developed in the virtual, charter and traditional schools and externally developed and supported by vendors, states and university researchers. In 2010 approximately 5% of K12 student learning is being supported by digital curriculum within an eLearning environment.

Ignoring all the optimistic forecasts of the past, the 5% is currently forecast to grow to 50% within the next nine years. One of the challenges is for leaders in districts, schools and classrooms to make effective transformational decisions on the adoption of digital curriculum. There are 150 different K12 courses, many state standards, hundreds of digital curriculum offerings for some courses and few if any for others. There is currently a lack of knowledge on what digital curriculum is accessible, effective and efficient. Consider the situation as the emerging digital curriculum market grows by a factor of ten!

The Digital Curriculum Institute (DCI) was designed over the past 5 years to address this challenge for all Arizona schools including homeschoolers. The DCI mission is to create data, information and knowledge that are not currently available and provide decision support to K12 school leadership. The goal is to accelerate successful adoption of digital curriculum through a support service that responds to requests from school decision makers.

By launching the this year the DCI will be ready when the financial contraction eases and schools can once again invest in innovation. The long range strategy of the DCI is to help grow eLearning expertise within the districts to give our state and economy an advantage in our race for global competitiveness.

00215 AZ Republic Ed Vision — Imperatives & How Tos

February 15, 2010

Arizona Republic’s 2020 Vision For Arizona

Over the past four Sunday’s, and on into the next two Sunday’s, the Arizona Republic has dedicated 4 to 5 pages to addressing Arizona’s future. The five weekly issues selected are elements of the vision: economic strategy, government reform, improving education, the state budget and rethinking the boarder.

Their focus is on creating a Vision for 2020 and then recommending practical steps to change our current ways to reach the vision. Craig Barrett, former Intel Chairman and CEO set the stage with 10 steps to building a smarter Arizona with Smart People, Smart Ideas and Right Environment. The 10 are: K12-benchmarked curriculum and testing, K12 good teachers, K12 dropout prevention, funding for universities, college completion, fund Science Foundation Arizona and university research, focus on alternative energy R&D, state policies to promote investment in innovation, grow economy with high paying jobs and compare Arizona with global competitors, not neighboring states.

Economy: After addressing housing woes and leadership challenges, the baton was passed, on the following Sunday, to a sustained job-growth and economic strategy with three recommendations. Florida is cited as a model for creating a strategic plan for economic development. Arizona pioneered this statewide process in 1989-1992 with 3000 participants, $500,000 and SRI International. Florida modeled their Enterprise Florida process after ours and then did something differently. They followed, funded and updated the plan yearly. We let ours die on the vine.

Base industries concept, adopted by Florida and many other states, was also invented and modeled for Arizona’s use during our 1989-1992 planning process as industry clusters. Several clusters flourished since the early 1990’s including the Optics cluster in Tucson and the statewide Biotech cluster. The software cluster organization integrated several other clusters and renamed itself the Arizona Technology Council. The cluster organization superstructure from the Arizona Department of Commerce was disbanded about 6 years ago. Compared to other states, the ADC and other Arizona economic development organizations have few tools to attract and growth base companies.

Enterprise zones for companies to open in, or move into, empty commercial real estate will not only increase the quality of these facilities and provide employment but stop bleeding of high tech, hi paying jobs to other places.

Government: I could not find quality education => quality workforce => quality jobs => globally competitive economy in the Sunday sections. Let’s see how K12 fares in the Sunday focused on government. Right off, our 46th place in education is mentioned. The polls show that a high majority of Arizona folks want better education and only 10% polled felt their elected officials served them well. Other states such as Utah have a high level of collaboration and public meetings to shape public policy. Arizona’s population is highly involved in civic entrepreneurship compared to many states but the endgame of legislation and governance fails to implement their advocacy. The three changes recommended are: “abolish term limits and restore wisdom and experience to the statehouse (like Oregon), tune up the initiative process so it is not easily abused (like Utah), and give the governor authority over the largest part of state government” – education (like Florida).

Education: All three government fixes would greatly benefit the transformation of K-12 education. This Sunday’s paper started with Massachusetts is the model where the great need for research, academia, technology and medicine drove their K12 in the #1 performing state in the country. Arizona’s needs for construction, retail, sales and trades is much less demanding and allows us to coast at 43rd with low paying jobs, and not enough tax base to afford the Massachusetts funding for education. What to do??? The plan is to pull ourselves up by our boot straps. Parents (2 million), schools (2000) and policy makers (200) are admonished to change their ways: motivate their kids, transform their teaching, and create a new education system.

We have some assets for the job. Innovation delivers leadership in charter schools and every school can now be a virtual school. Teacher education: ASU has the largest education college in the nation and is transforming from legacy education to more current and future focused learning and technology. Improved graduation rates and student scores are slowly rising. Advocate organizations are many, highly capable, inclusive and working together. The Arizona Education Association advocates transitioning from compliance to professionalism so teachers can create the future leaders. Arizona Business and Education Coalition (ABEC) is working on transforming school finance to bring financial decisions from the state level to the local level and reward leaders and teachers for performance. Florida grades their school from A to F and failure is not acceptable. “Beat the Odds” research specifies what principals need to know and do to become effective school leaders and use continuous student academic performance assessments to manage their schools.

Next two Sundays: Lets see what transpires in Budget and the Board.

Observations: So far I am very disappointed. This work of 2020 Vision has not produced a vision for 2020. For the Phoenix Futures Forum (PFF) circa 1990, Francine Hardaway created four clear visions full of imagery. They portray what greater Phoenix would look like if we took four different paths to the future. All four had their bright and shining future combined with dark and foreboding aspects from unintended consequences. It was grand graphic illustration of what would happen if the PFF plan resulted from just a sum of the parts proposed by community experts with narrow perspectives. What has been yet to be seen is the overall systems analysis for Vision 2020 that is required for any strategic plan that generates an implementation plan.

What I see is a general and specific flaw in this report. The general flaw is the mishmash of situation assessments, imperatives, and ideas supported by historical best practices instead of a systems approach. The specific flaw is the use of a blind eye that refuses to see the dramatic changes underway in a number of ecosystems including education. Just doing more, fixing the obvious, and rearranging the deck chairs may keep Arizona from falling behind. But to move up, in the state and global competitive arenas, will require a full understanding of the disruptive innovations underway and exploiting them. One is eLearning which is never mentioned except for a couple of passing comments of online learning.  Go figure.

00208 Crisis and Opportunity

February 8, 2010

There is some myth floating out there that the Chinese word for crisis also means opportunity. Maybe its true. With selective recognition of winners in the enterprise arena we have the following start up years and follow-on analysis*:

Proctor and Gamble: Panic of 1837

General Electric and IBM: Long Depression of 1873

Hyatt Hotels: Eisenhower Recession

Fed EX:  Oil Crisis

Microsoft and Apple: Bear Market 1974-75

We all know the saying, “If you can’t fix it, feature it.” Entrepreneurs view problems as business opportunities. As civic entrepreneurs we need to address the current economic situation with a burst of optimism and redouble our efforts.

Just after the last crisis peaked the most successful businesses had 3 times the growth during 2000-2003 as their slowest counterparts. During our current crisis from 2006-2009 there was little differentiation. But during 2009 the gap is starting to widen again. I know of no data to show that private sector models can apply to the public sector. But I do know that entrepreneurship works in both, with startup enterprises and the Peace Corps being prime illustrations of entrepreneurial success.

Assuming that governance of K-12 education might just fit this cycle, now is the time to push for innovation. Apple thinks so. With its blizzard of hype and fawning over the iPad, it has tapped a huge opportunity to lead businesses and consumers out of the crisis. Why and how? Because Apple has a system of applications, content and solution devices that can be readily adopted.

Microsoft has dominance in the legacy market. Apple is the disruptive innovation poised for rapid growth. Ed Tech is like the Microsoft partial solution and eLearning is like the Apple system solution.

The timing is right for the elearning approach to make the next great leap forward within K-12 education. Let’s assume the private sector models are right, and we can swing for the fences with our public sector challenge of eLearning transformation.

Note: With the Super Bowl behind us, I can switch to baseball analogies.

*Michael Moe, NeXt Up

00201 Teachers As Technology Workforce

February 1, 2010

“It’s all about the teachers and the students.” This has been the mantra of eSATS and eLearning since the beginning (early 1990’s). We  found a host of sources that stated the obvious, delivered strident imperatives and wound up with wishful thinking, but said nothing about strategy and implementation of systemic and systematic changes needed to make the system effective. We decided to do our own information gathering. We kicked off this learning process by holding our first focus group with Arizona Education Association. Over then next few years, we attended workshops and conferences, and had scores of discussions with learned folks, educators in the trenches and multiple Arizona leaders.

Five years ago we released our comprehensive K-12 education system redesign with a ten year pathway. Its core included all that is needed for the transformation of the legacy teaching profession with significant new skills and ongoing support to become the leading intellectually based profession of the 21st Century. Who would want to be a doctor, lawyer or engineer when they could seek the most richly enhanced and challenging profession of teacher.

One-to-one teaching time will dramatically increase the rewarding human relationships by automating teachers’ repetitive deskwork tasks and transforming from lecture to coaching/mentoring. With real time formative assessments and modern eLearning teaching systems, the highest levels of thinking and problem solving skills will be in continuous practice. Immersed in broadband-internet, the isolated classroom will be a globally connected classroom with ongoing peer interaction, peer-to-peer mentoring and expert support.

The past decade of consistent advocacy by a legion of eLearning aficionados and technological evolution, following Moore’s Law, has produced progress in broadband-Internet, digital curriculum and computer interfaces. But the progress in the teaching profession has been difficult to measure. We have thought long and hard on this issue, but as is usually the case, a creative reason and concept has only emerged in the heat of challenge.

Arizona Technology Council has a very effective Work Force and Education Committee that addresses issues for our technology industries: optics, aerospace, biotech, semiconductor, telecommunications, and many others. As a whole, these industries have thrived and are globally competitive because they are early adopters of the most innovative technology and have science and engineering colleges turning out industry savvy graduates. They also invest from $1000 to $3000 a year per person in maintaining the skills and knowledge of their information workforce.

In their 2010 planning committee meeting in December the leadership requested input on two types of initiatives for the coming year. One was for the most important ongoing programs that would move the ball forward on new but smaller opportunities to address. The other was for Grand Challenges that one was passionate about and would have a high effect factor for the benefit of the technology enterprise community. That’s when it hit me. We have been conceptualizing the guild of K-12 teachers as legacy teachers who would learn how to use technology to improve their craft. We needed to turn that 180 degrees for the 21st century.

The Grand Challenge is to envision teaching as the educated workforce within a technology industry. The State needs to recast its definition of critical workforces to include the teaching workforce. Our high tech industries need to recognize teachers, and their education, training and professional development needs as equivalent to the needs of the workforces of Boeing, Intel, Microsoft IBM, and Raytheon. Studies and forecasts from The Departments of Commerce and Labor need to include one more technology based industry – public K-12 education.

Let’s invest in this workforce because teachers are the foundation workforce of Arizona’s hope to be a competitive player in the 21st century’s high-tech economy.

00125 Digital Curriculum Redoubt

January 25, 2010

In colonial times the military term redoubt was used to discuss one of a series of little forts outside of a main fortress that, together, created a fortification system. With less than 5% of education supported by digital curriculum we have K-12 education’s first redoubt. The other redoubts including professional level teacher education, professional development, broadband connectivity, formative and summative data systems, and a personal computing interface for each teacher and student.

To move out of colonial times, we must transform our K-12 redoubts and main fort into a modern integrated system. A critical barrier is not the lack of motivation but the lack of knowledge on how to integrate effective digital curriculum with the books, white board, and classroom of lecture, recitation and seatwork.

Curriculum is unique for each grade level and each course within that grade level. Let’s assume detailed course standards are adequate for the approximately 150 different half and full semester K-12 courses (Career, Technical Education, core, ELL, special ed, remedial, elective, and physical education (the Wii Fit/Sport is upon us.) The decision support needed for selection and full operation of digital curriculum is not available in most schools and districts.

What is needed is a new “corps of army research and field engineers” only this time they will be digital curriculum experts and extension agents. They need to be centered in a new non-profit public sector “Digital Curriculum Institute.”

This Arizona institute will integrate three unique operations.

Expert staff to assess all significant offerings of K-12 digital curriculum from any source and match the most effective to their respective Arizona course(s);

A portal with a knowledgebase used for accessibility by educators to support their decisions on adopting and implementing digital curriculum;

An extension service to deliver advice and training within the school by mentor-master experts in digital curriculum.

The digital curriculum assessment will go far beyond the typical “Amazon” user ratings to instructional software. It will include scope from supplement to full course, flexibility, student academic performance effect factor (points increase), total cost of ownership, use of real-time formative assessment, data delivery to State Longitudinal Data System, and teacher and computer interface capabilities needed.

With decision knowledge and mentors afoot in the field, the fortress system transforms into a mobile system serving the individual needs of all our students.